Shipping policy

Order Processing

Orders are processed within 2-5 business days after your order is placed.

Orders are not processed, shipped, or delivered on weekends or holidays.

During high-volume sales periods, holidays, or carrier delays, processing times may be slightly longer.

Shipping Time

After your order has been processed, estimated delivery time is typically 5-10 business days.

Shipping times may vary depending on your location, product availability, and the shipping carrier.

Tracking Information

Once your order ships, you will receive tracking information by email or text message if tracking is available.

Please allow 24-48 hours for tracking updates to appear after your package has shipped.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

MS Clean Air is not responsible for orders shipped to the wrong address due to incorrect information entered at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@mscleanair.com.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and tracking has been provided, MS Clean Air is not responsible for lost, stolen, or delayed packages caused by the shipping carrier.

If your package shows delivered but you did not receive it, please contact the shipping carrier directly for further assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and any damage so we can review the issue.

Contact Us

For shipping questions, please contact us at:

support@mscleanair.com
832-478-8728