Contact information

Thank you for shopping with MS Clean Air. We are happy to assist you with questions about your order, shipping, returns, products, or general customer support.

Customer Support

You can contact us at:

Email: support@mscleanair.com
Phone: 832-478-8728
Business Hours: Monday-Friday, 9 AM-5 PM CST

Please allow 24-48 business hours for a response.

Order Questions

For questions about an order, please include your:

Order number
Full name used at checkout
Email address or phone number used at checkout
A brief description of your issue

This helps us locate your order faster and provide the best support.

Shipping Questions

If you are contacting us about shipping or tracking, please allow 24-48 hours for tracking information to update after your order has shipped.

Once a package is in the carrier’s possession, delivery times may vary based on the shipping carrier.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and any damage so we can review the issue.

Returns

All return requests must be submitted within 7 days of receiving your item.

Approved returns are issued as store credit only. We do not offer refunds.

Please do not send items back without contacting us first. Items returned without approval will not be accepted.