Refund policy

At MS Clean Air, we want every customer to feel confident when shopping with us. Please review our return policy before placing your order.

We offer a 7-day return window, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, undamaged, in the same condition that you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@mscleanair.com.

Please do not send items back without contacting us first. Items returned without approval will not be accepted.

Store Credit Only

MS Clean Air does not offer refunds.

Approved returns will be issued as store credit only. Store credit may be used toward a future purchase from our store.

Shipping fees are non-refundable and will not be included in store credit.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong item, contact us within 7 days of delivery so we can review the issue and make it right.

Please include your order number and clear photos of the item, packaging, and any damage.

Non-Returnable Items

We do not accept returns on:

Used items
Opened or used replacement filters
Items damaged after delivery
Items not in their original packaging
Final sale items
Gift cards
Items returned after the 7-day return window

Exchanges

We do not process direct exchanges. If your return is approved, you will receive store credit that can be used to place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your return is approved, our support team will provide instructions on where to send your package.

Do not list her apartment address publicly. Use a P.O. Box, UPS mailbox, or virtual business address for returns.

Contact Us

For return questions, contact us at:

support@mscleanair.com
832-478-8728